Hoping that all products you buy are entirely to your satisfaction. However, if this is not the case, you have the opportunity to exchange your product, be given a credit note of the equivalent value of the purchased product, excluding shipping (NO REFUNDS). To benefit from this guarantee of satisfaction *, the following conditions must be met:

The product must not have been worn and must be entirely intact. The return must be made at your expense, via Canada Post’s Xpresspost within fourteen (14) days of purchase or receipt of your package.

Moreover, a guarantee of fourty five (45) days of purchase is applicable if there should be a confection related problem. The return must be made at your expense, via Canada Post’s Xpresspost. Note that this warranty does not cover normal wear of the jewellery piece and poor maintenance. Moreover, it does not cover manufacturing defects of the primary pieces, as well as damage resulting from accidents, abuse or neglect. Finally, the guarantee will not be honored if the creation is repaired by a third party.

To benefit from these guarantees, a valid proof of purchase is required.

* The sale items are not covered by this warranty. They are considered final sale.

“I want to thank you for your confidence and wish to have the privilege to continue to offer you the best products and the best buying experience possible, now and for a long time. Carole “